At Clovera Lingerie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or place an order.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Payment-related information
• Account and login information
• Information you provide when contacting us
• Device, browser, IP address, and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm and communicate order details
• Process payments and refunds
• Provide customer support
• Manage your account
• Improve our website, products, and services
• Send important service-related notifications
• Prevent fraud and unauthorized transactions
• Comply with applicable legal requirements
• Send promotional communications, where permitted and where you have provided consent

3. Payment Information

Payments may be processed through third-party payment gateways such as Razorpay and other payment providers available on our website.

We do not store your complete debit card, credit card, UPI, or banking credentials on our website. Payment information is processed securely by the relevant payment service provider according to its applicable policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand website usage
• Improve website performance
• Provide relevant marketing or advertising

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers who help us operate our business, including:

• Payment gateway providers
• Shipping and courier partners
• Website hosting and technical service providers
• Analytics and marketing service providers
• Customer support services

These service providers may access only the information necessary to perform their services.

We may also disclose information where required by applicable law, legal proceedings, or governmental authorities.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Opt out of promotional communications

To exercise any applicable rights, you can contact us using the details provided below.

9. Children’s Privacy

Our website is not intended for children under the applicable legal age to independently provide personal information. We do not knowingly collect personal information from children without appropriate consent.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updated version will be published on this page with the revised “Last Updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Clovera Lingerie
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]

By using our website, you acknowledge that you have read and understood this Privacy Policy.