At Clovera Lingerie, we aim to process and deliver your orders safely and efficiently. Please read our Shipping & Delivery Policy before placing your order.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are generally processed within [1–3 business days]. Orders placed on weekends or public holidays may be processed on the next business day.

Processing time may vary during sales, promotional periods, or due to unforeseen circumstances.

2. Delivery Time

After dispatch, the estimated delivery time is generally:

• Metro & major cities: 2–5 business days
• Other locations: 3–7 business days
• Remote areas: 5–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, holidays, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping offers on selected orders.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing the tracking details through your registered email address, phone number, or other available communication method.

You can use the provided tracking information to check the status of your shipment.

5. Delivery Address

Please make sure that your shipping address, phone number, PIN code, and other contact details are accurate and complete when placing your order.

Clovera Lingerie will not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete address information provided by the customer.

6. Delayed Delivery

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• Courier or logistics issues
• Weather conditions
• Public holidays
• Natural disasters
• Incorrect address or contact details
• Remote delivery locations
• High order volumes
• Government restrictions or other unforeseen circumstances

If your order is significantly delayed, please contact our customer support team.

7. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or does not respond to the courier, the courier may make additional delivery attempts.

If the shipment is returned to us due to repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

8. Damaged or Tampered Package

Please check the package at the time of delivery. If the package appears visibly damaged, opened, or tampered with, we recommend refusing the delivery where possible and contacting us immediately.

For any product-related issue, please contact us within [48 hours] of delivery with your order details and supporting photographs/videos, where applicable.

9. International Shipping

Currently, Clovera Lingerie [does/does not] offer international shipping.

If international shipping is available, applicable customs duties, taxes, or other charges may be payable by the customer unless otherwise stated.

10. Contact Us

For questions regarding shipping or delivery, please contact us:

Clovera Lingerie
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]