At Clovera Lingerie, we want you to have a smooth and satisfactory shopping experience. Due to the nature of lingerie and hygiene considerations, certain products may not be eligible for return or exchange.

Please read the following policy carefully before placing your order.

1. Return Eligibility

Products may be eligible for return or exchange only if they meet the following conditions:

• The product is unused and unworn.
• The product is in its original condition.
• Original packaging, tags, labels, and accessories are intact.
• The product has not been washed, altered, damaged, or stained.
• The return request is raised within [7 days] of delivery.
• The product is returned in accordance with our return instructions.

2. Non-Returnable Products

For hygiene and safety reasons, lingerie, innerwear, panties, briefs, and other intimate products may not be eligible for return or exchange, unless the product is received damaged, defective, incorrect, or has a manufacturing issue.

Products that have been worn, washed, altered, or damaged after delivery will not be accepted for return.

3. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Missing from your order

please contact us within 48 hours of delivery.

Please provide your order number and clear photographs/videos of the product and packaging so that we can review the issue.

After verification, we may offer a replacement, exchange, refund, or another appropriate resolution.

4. Return Request Process

To request a return, please contact us through our customer support details provided below.

Once your request is received, our team will review it and inform you whether the product qualifies for return or exchange.

Do not send products back without receiving return instructions from our team.

5. Refunds

If your refund is approved, the eligible refund amount will be processed through the original payment method, wherever possible.

Depending on your bank or payment provider, the refund may take [5–7 business days] to reflect in your account after it has been processed.

Shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product received from us.

6. Exchanges

If an exchange is approved, the replacement product will be shipped subject to availability.

If the requested replacement size, colour, or product is unavailable, we may provide an alternative resolution or refund, as applicable.

7. Cancellation

Orders may be cancelled only before they are processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible. For more information, please refer to our Cancellation Policy.

8. Return Shipping

If the return is due to a damaged, defective, or incorrect product supplied by us, we will determine the appropriate return-shipping arrangement.

For other approved returns, return shipping charges may be borne by the customer, where applicable.

9. Refund Not Applicable

A refund or exchange may not be provided if:

• The return request is submitted after the applicable return period.
• The product has been used or worn.
• The product has been washed or altered.
• Tags or original packaging are missing.
• The product has stains, damage, or signs of use.
• The issue is caused by improper handling after delivery.
• The product does not meet the eligibility requirements of this policy.

10. Contact Us

For return or refund-related queries, please contact us:

Clovera Lingerie
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]